UX Audit Services
Introduction
Close the gap between your product and customers with our UX audit services. Our UX audit services identify areas that need improvement in your digital product or services from a customer’s point of view, elevating their experience. Our experts use a defined methodology to pinpoint the exact parts that need tweaking rather than overhauling the entire digital product. Whether it's a usability issue or a design flaw, we can help you fix the less-than-perfect areas of your website or application and get you closer to your goals.
Why Choose Goprotoz for UX Audit Services?
Is your product not performing as per your expectations? It could be due to a confusing or complex website design. In our UX Audit services, we comprehensively inspect the design, identifying areas that cause pain for users and hinder business conversions.
Our UX audit team analyzes your product in-depth and creates a usability matrix to evaluate what can be done to improve the product's usability. Our UX audit is a four-step process that helps you identify the top UX issues of your digital product and proposes solutions to help you achieve better results.
● Expert Analysis:
Our usability experts conduct a design audit of your digital product from the user’s perspective and prepare an in-depth UX audit report. The report contains strategic actions to improve product or service efficiency. The design audit service is critical as it helps you understand why customers are not staying on your website or not signing up.
● Actionable Insights:
The raw data is then analyzed by our experts, organized, and synthesized into a meaningful report. We analyze and gather data on users' behaviors, needs, and preferences and suggest actionable insights that will help improve and optimize the user experience. This helps your product stay in sync with digital standards in the competitive market.
● Holistic Approach:
We follow a very holistic approach in our UX Audit services to ensure it contain everything from design to functionality. We conduct user interviews, data analysis, and market research to identify pain points in your business. This method ensures that all design and usability elements are covered to optimize the user experience.
● Proven Results:
Our design audit services help us gather actionable insights and act on them to identify usability issues and problem areas through different methods, such as usability testing, data analysis, heuristic evaluation, competitive analysis, accessibility assessments, stakeholder interviews, and user personas. Our comprehensive UX audit helps businesses improve user satisfaction and ROI.
How Clients Benefit from Our UX Audits
A complex or disorganized design is bad for your business. Our UX Audit services help you gain deep insights into users' behavior. It is conducted using different methods of auditing, which can be done at any point during the product lifecycle. It answers your questions from the customer’s perspective, such as:
- Why aren’t they signing up?
- Why are customers dropping off?
- What navigation issues are they facing?
- Why can’t they make a decision?
We help you pinpoint issues and create or improve products loved by users. A good UX audit can tell you a lot about user behavior and usability issues, which is crucial for improving the usability of your product.
Our UX Audit service can help you:
- Better user experience
- Improved conversion rates
- Competitive advantage
- A better understanding of users
- Enhanced product design
- Boost development process
- Improved product functionality
- Better customer loyalty
UX Audit Services We Offer
Our detailed UX Audit services can help you identify problematic areas of your app or website. It evaluates your app comprehensively, identifies issues, and provides suggestions to significantly improve the usability of your digital product. Our team of UX consultants reviews your app and offers actionable recommendations to implement user-centric enhancements. The UX audit is conducted with a validated set of principles and methods. We offer a broad range of UX audit services that improve customer satisfaction and boost performance.
UX Audit
We audit your user experience and get a clear understanding of why your digital products aren’t producing the expected results. Our team thoroughly inspects the app and identifies the issues users face when navigating and completing their tasks on the digital product. A UX audit analyzes the product in detail, finds problematic areas, prepares user flow, and addresses usability issues.
UI Audit
Our team thoroughly evaluates your user interface to find issues. It inspects visual aspects of design such as typography, design components, color palettes, icons, layout, navigation, images, and overall aesthetics. We conduct UI audits to examine the visual design and identify which areas are working well and which need improvement to enhance the look, and functionality of your digital product.
Usability Testing
Usability testing is used to evaluate users' experience while interacting with your product or service. It is conducted during the development phase with the help of real users. Our experts employ various methods such as online testing, card sorting, qualitative usability testing, and user interviews to record interactions. It helps identify design issues and enables us to design more user-centric products that align with your brand goals.
Ecommerce UX/UI Audit
We help you take your e-commerce business to new heights with our e-commerce UX/UI Audit services. E-commerce businesses must provide seamless experiences to users to stay ahead of their competitors. Our experts evaluate your store’s visual design and then suggest changes that could help improve your overall brand presence. Our e-commerce UX/UI audit can help you enhance visual design, increase user satisfaction, and boost sales and revenue.
Web App UX/UI Audit
Our Web App UX/UI audit services aim to evaluate your web app by analyzing quantitative data such as usability, accessibility, design, information architecture, and performance to assess how well the application is working. We use a number of tools to evaluate the product on these metrics. After a thorough inspection of the product, our team recommends which areas need improvement, resulting in increased sales and conversions.
Mobile App UX/UI Audit
The mobile app UX/UI audit services are used to identify problematic areas of your mobile app using the latest tools. Our team evaluates the app from a user's perspective. We assess responsiveness, intuitiveness, and visual design elements to determine whether they align with the brand. After the inspection, our experts provide strategies and suggestions to achieve better results with minimal effort.
Conversion Rate Optimization Services
Are you worried about why your conversion rate is low? Why are customers leaving without purchasing or signing up? We can help with that. Our team employs various methods, such as user behavior assessment, heat map analysis, and A/B testing, to understand what’s hindering conversions on your website or app and how to overcome the issue, resulting in improved ROI and conversions.
Our UX Audit Process
Our UX process is simple and effective. We fix design problems hampering your user experience and generate the desired results. Our UX audit process helps you identify design gaps and enhance the usability of your product. Our UX audit process is a six-step process that evaluates and fixes your visual design issues.
Discovery and Research
It is the preliminary step in our UX audit process. It is conducted to thoroughly check the app, research, understand the functionality, communicate with stakeholders, create user flows, and understand the workings of the app. Next, our team will understand users' needs and preferences using different methods such as user surveys, workshops, and usability evaluations. The data collected is then further reviewed by our experts.
Heuristic Evaluation
Another key method our team uses to identify the UX issues in your product is heuristic evaluation. In this method, our UX experts review your app based on a set of heuristics. The insights collected then help designers and developers make the necessary changes to improve the functionality of your product and fix design gaps, all from the user's perspective.
User Testing
In user testing, our team uses various methods such as assessment testing, guerrilla testing, qualitative testing, card sorting, and first-click testing, all performed by real users. Our experts analyze how well the users can interact with the application, website, or digital product, identify issues, and offer solutions. We follow industry-standard practices to produce desired results that align with your business objectives.
Competitor Analysis
Our competitive analysis process is designed to improve the product and gain a competitive edge in the market. Our experts analyze competitors' products and evaluate them on various parameters, such as usability, design, and experience, to identify areas where their product may be lacking, which can be enhanced in your product to improve its usability. We aim to find what can give you a competitive edge over your competitors.
Reporting and Recommendations
The final step of our UX Audit process is to collect critical details through the above actions and compile them into a report. This report contains key findings, issues, and recommended actions that need to be taken to improve the user experience of an application, website, or digital product. This report is a summary of all the above steps and helps you understand the less-than-perfect parts of your digital product through a detailed report. Our experts will propose solutions and a roadmap for improvement.
Implementation Support
As a top-tier UX/UI company, we provide the implementation support needed to improve your product. In this stage, we implement all the key recommendations mentioned in the report. Our designers use the latest technologies to create a prototype based on the final UX audit findings. It is then shared with dedicated stakeholders for approval. After the approval, it moves to the development stage, where developers write code to create or modify the visual design of the product.
When to consider a UX audit
Does your website or app really need a UX audit? We are here to help. If your business has any of these issues, it is time to get your UX Design Audit done.
Decreased user engagement
Have you experienced low user engagement even after bringing visitors to your website? It may be time to consider a UX audit for your website or app to identify the source of the decline in user engagement. We help you understand which part of your digital product is causing low user engagement and work with you to bring your business back.
High bounce rates
If visitors are coming to your website but not navigating to other pages to view your services, your product may need a UX audit. This could be due to design issues, failure to address users' needs or low-quality content. A UX audit will pinpoint the issue and offer solutions.
Unsatisfactory performance
No one likes complicated or slow websites or apps. If your product is underperforming, it could be due to poor code, external media, large images, unoptimized databases, or other factors. Our UX experts can help you identify the root cause of the issue.
Poor reviews
If users are openly unhappy with their experience, it’s a clear sign that a UI/UX audit is necessary. Negative reviews or complaints often indicate usability issues that users are facing with the product. By conducting a UX audit, you can address these issues before they become bigger problems.
Needs redesigning
If you’re planning to redesign your old website, you should make the most of this opportunity and get a UX audit done. A complete assessment of your website will ensure it’s optimized and up to date with the latest industry standards. It gives you the chance to improve the visual identity of your product.
New product addition
Another great time to get a UX audit done is when you’re launching a new product or service. It will help you review and modify the visual elements in case they don’t align with your brand goals. It also gives you an opportunity for improvement before any usability issues arise.
Success Stories
We have 10 years of experience in creating and redesigning user-centric UX/UI interfaces for businesses across various industries. Eager to learn more about us? Check out the results we’ve delivered so far.
Client Feedback on Our UX Audit Services
Real reviews from real people. See how our services have transformed their challenges into success.
Crafting products that are a perfect mix of class and simplicity. Making top-notch products that are intuitive, easy to operate, and that create life-changing experiences.
Call to Action
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Most Asked Questions Answered About UX/UI Audit
What is a UX audit?+
A UX audit is a thorough assessment of the user experience of a digital product. It evaluates the visual design, identifies usability flaws in the current website, application, or product, highlights areas for improvement, and makes recommendations to enhance the user experience. The UX audit is typically performed by experts using various UX audit methods.
Why should my business invest in a UX audit?+
A UX audit of your website, app, or digital product can help you improve its user experience and usability. It can benefit your business by improving user experience, increasing conversion rates, boosting ROI, and assisting with redesign or rebranding. It provides actionable insights that will help build better digital products for a competitive market.
What are the key components of a UX audit?+
A UX audit consists of several phases, including research, collecting information, heuristic evaluation, data analysis, user testing, identifying issues, making recommendations, creating a report, and implementing. These steps help to check usability and visual design gaps in the product and provide suggestions to improve them.
How long does a UX audit take to complete?+
For a UX audit service, our team typically takes anywhere from 1 to 2 weeks. The duration of a UX audit depends on various factors such as scope, objectives, and size. Some projects can be completed in a few days, while others take weeks to assess.
What kind of businesses can benefit from a UX audit?+
A UX audit is essential for any online business. It should be done every two years if you want to gain a competitive advantage over your competitors. Businesses without an in-house UX team can get in touch with us to learn more about the process.
What deliverables will I receive from a UX audit?+
As a leading UX/UI design company, we like to be transparent with our clients and keep them updated at every step of the UX process. You can expect to receive a thorough heuristic evaluation, user interview reports, a roadmap identifying key areas of improvement, and expert recommendations.
How can a UX audit improve my website or app's performance?+
As a top-tier UX/UI design agency, we help you identify bottlenecks that hinder the performance of your website or app. A complete UX audit from our team can help you find key improvement areas for your digital product, resulting in a smoother user experience and increased conversion rates.
Do I need to make significant changes to see results from a UX audit?+
Not necessarily. The kind of changes you’ll implement depends on the findings of the UX audit. In some cases, minor adjustments can have significant effects, while others may need to redesign the digital product to see results. Recommendations can only be made after the UX audit is performed by experts.
Can your team help implement the recommendations from a UX audit?+
As pioneers in UX/UI design, yes, our team can help you implement the recommendations from a UX audit. We have a team of strategists, developers, designers, and product managers who specialize in designing and creating user-focused digital solutions for businesses in various areas.
How do you measure the success of a UX audit?+
As a top-tier UX/UI design agency, the effectiveness of a UX audit can be measured by several metrics like usability metrics, user engagement metrics, customer retention, bounce rate, user error rate, time spent on task, and task completion rate. These are the top KPIs used to measure the success of a UX audit.
Will a UX audit affect my website or app's downtime?+
No, it will not affect the website or app's downtime as no changes are made to the live website or app. The UX audit process reviews usability and performance without interfering with the operations of the product. Changes will only be implemented after they've been approved by you.
How often should my business conduct a UX audit?+
As a premier UX/UI design firm, we suggest conducting a UX audit once every year to gain a competitive advantage. However, whether to conduct one depends on your needs and goals. A timely audit of your digital product can help fill market gaps by adding products or services needed by customers.
What is the cost of a UX audit?+
As a recognized leader in UX/UI innovation, we believe the cost of a UX audit depends on the scope, size, and objectives of the project. If you’re looking for an expert opinion on your product, we’d be happy to have a call with your team. Get in touch to schedule a call with us.
How do I get started with a UX audit for my business?+
A UX audit is a simple and straightforward process. You need to:
- Find a UX/UI agency for consultation
- Define the scope and objectives
- Perform user research
- Conduct a heuristic evaluation
- Analyze data
- Prepare a report
- Make recommendations
What sets your UX audit services apart from others?+
As a top-tier UX/UI design agency, we follow a holistic, data-driven approach and a commitment to providing tailored solutions to our clients. We don’t follow a one-size-fits-all approach for our clients; rather, we perform all the UX audit processes with your goals and objectives in mind so you achieve the desired results.